Privacy Policy
Introduction
Welcome to Mekan Travel! We value your privacy and are committed to protecting your personal data. This privacy policy outlines how we collect, use, and protect your information when you visit our website and engage with our services.
Information We Collect
Personal Information
When you visit our website or contact us, we may collect the following personal information:
- Contact Information: Name, email address, phone number, and postal address.
- Booking Information: Details related to your travel plans, preferences, and any other information necessary for booking your travel experience.
- Payment Information: Credit card details or other payment information to process transactions.
- Communication Data: Information you provide in communications with us, including emails, phone calls, and online forms.
Non-Personal Information
We may also collect non-personal information, such as:
- Browser and Device Information: IP address, browser type, operating system, and device type.
- Usage Data: Pages visited, time spent on the site, referral source, and other analytical data.
How We Use Your Information
Personal Information
We use your personal information to:
- Provide Services: Process bookings, manage travel arrangements, and deliver our bespoke travel packages.
- Communication: Respond to inquiries, send confirmations, updates, and marketing communications.
- Payment Processing: Process payments and refunds.
- Customer Support: Address your questions, concerns, and provide assistance.
Non-Personal Information
We use non-personal information to:
- Improve Our Website: Analyze user behavior to enhance website functionality and user experience.
- Marketing and Advertising: Tailor advertisements and marketing communications based on user interests and preferences.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, under the condition that these parties agree to keep your information confidential.
- Legal Requirements: We may disclose your information when required by law or to protect our rights, property, or safety, or that of others.
Data Security
We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, firewalls, and secure servers. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
- Credit/Debit Card Details: Credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to third parties.
- Third-Party Disclosure: Debit/credit card details are not passed to third parties. We take appropriate steps to ensure data privacy and security through various hardware and software methodologies. However, we cannot guarantee the security of any information disclosed online.
Your Rights
You have the right to:
- Access Your Information: Request a copy of the personal data we hold about you.
- Correct Your Information: Request corrections to any inaccurate or incomplete personal data.
- Delete Your Information: Request the deletion of your personal data, subject to certain conditions.
- Restrict Processing: Request restrictions on the processing of your personal data.
- Object to Processing: Object to the processing of your personal data for direct marketing purposes.
- Data Portability: Request the transfer of your personal data to another organization.
To exercise any of these rights, please contact us at [email protected].
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us understand your preferences and improve site functionality. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information they collect.
Changes to This Privacy Policy
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet requirements and standards. Therefore, customers are encouraged to frequently visit these sections to stay updated about changes on the website. Modifications will be effective on the day they are posted.
Thank you for trusting Mekan Travel with your travel experiences. We are committed to safeguarding your privacy and ensuring a secure and enjoyable experience on our website.
